Delivery and Installation

I purchased the 4 units from Sears on March 28th, 2009 and arranged for delivery the following week (Sat April 4, 2009). Unfortunately, since I live in a condo the window of delivery is 9am to 5pm Mon to Saturday and you need to notify the management office to book the elevator.

My boyfriend and I were ready for their arrival by prepping my place (putting down carpets so that my floors wouldn't get scratched, clearing the way, etc). They arrived at 9:15am so it was good that we were ready. The delivery guys were complete jerks. Not only did they dump the 4 appliances in my living room, they didn't even unpackage them (still wrapped in plastic and cardboard). They did haul away the stove and insert the new one.

However, they refused to touch the washer/dryer, saying that we did not turn off the water, and that they don't detach anything. I was on the phone trying to call my super Warren as well as Sears head office, the sales guy, etc. We didn't know how to shut off the water as we had never done this before. I asked the delivery guy to tell me how to do it (and I would do it) but he said it could cause a flood (created panic). Also, he said there was no stacking kit so he couldn't do the install anyways and that I didn't have metal braided hoses (only the rubber ones).

About 2 min after they left, we figured out how to shut the water off. Follow your washer (which should have 2 hoses) to the water supply, turn the knob and you'll shut off the water. It wasn't rocket science. I just think that they were lazy $#%^& and didn't want to do any work. I complained to Sears head office about this.

When I called the sales guy (Jason), he said to look in the dryer - and there was the stacking kit. Regarding the metal braided hoses, the rubber ones are to code, otherwise why would they sell them? After speaking to several people, I realized that the delivery guys were just lying to get out of doing work. Very frustrating!

Luckily, we had a better experience with the dishwasher installer/technician (Rob). He was pleasant, and explained everything. It took him about 30 min to uninstall, and install and remove the old unit. He was thrilled that when he was leaving my suite to load the old dishwasher in his truck, 2 random strangers approached him about doing work in my building. Obviously there's a need for contractors. He even showed me a few cycles and gave me tips. He was very professional and ensured it was working before he left.

I was excited! No more doing dishes by hand. I just had to sort out my washer/dryer fiasco. That Sat evening, I had guests coming over for a dinner party, so it was a bit embarrasing with the new washer/dryer sitting there in the living room!